It can be said that hotel may be successful in attaining more customers through lower pricing but may not still many customers who are quality cautious.
Stephanie M Noble, Carol L. Esmark, Christy Ashley Closing time for a retailer or service provider represents a time when a store is in transition from an open domain to a closed domain. During this time, employees' tasks change from primarily serving customers to managing their closing time activities while concurrently serving customers.
As such, shoppers are impacted by employee actions and closing time duties, often in a negative way. We found through our research that customers act with retaliatory, territorial behaviors, and employees report stress and annoyance over closing time practices, yet managers consistently say no problems exist with their closing time practices.
In this article, we outline three key problems retailers face in their closing time practices and offer guidance on how to overcome these obstacles. Therefore, it is essential that you have a professional case study recommendation memo. The purpose of a recommendation memo is to concisely recommend a course of action and provide rationale supporting the recommendation.
The case study recommendation memo is a one-two page document not including exhibits that recommends your course of action and rationale. This format promotes a concise and clear strategic thought process.
Ends with the hook: What you intend to do after reading the case and it clearly mention your decision. It lays out the story. It provides us details from the case story such as - Historical perspective on the problem is provided.
Details are elaborated that underline the given problem. Highlights - what brought us to this moment, why we are in this position, what brought about the need to make this decision. Dimensionalize the importance of the problem to the organization and how it is impacting the organization.
Constraints — Provide a situational analysis based on case study analysis. Keep the background section both factual and concise. It is part of the memo where we provide a brief insight into the problem and define the problem.
Checklist Is the background clear, concise, and easy to follow? Does it explain why action is needed now? Does the appropriate sense of urgency come across in the case study? Recommendations for Managing Closing Time to Enhance Manager, Employee, and Customer Satisfaction Case Memo Recommendations section will provide details regarding what is needed to be done, how it can be done, when to do it and who will do it.
It can be elaborated with scenario planning as businesses The details of what, when and how. It must be actionable How much will it cost, when, how, who. The reader should be able to read this and know how to carry out this recommendation. Some cases will require more than one recommendation.
It often happens that the firm will require more than one recommendations as there are numerous unknown in the market place. Checklist Is the recommendation clear and actionable? Does the firm has capability to implement the recommendations or does it needs to hire fresh talent?
Orignal recommendation can be backed by few supporting roadmap to actions. Support includes impact on profit, share, and anything else that can affect long-term business goals of the firm. Analysis should address applicable quantitative issues such as NPV, break even analysis, pro forma statement of project budget, sensitivity analysis; as well as qualitative issues, such as, technology consistency, architectural conformance, innovation potential, etc.
Appeals to precedent and anecdotal evidence in absence of data, but only in limited, carefully constrained manner. Shows how the recommendation will put the firm at a competitive advantage or is simply acompetitive necessity.Customize your image when you post a link!
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